Booking Conditions for Direct Requests

1. Who these conditions apply to

They apply to any booking you request directly from us: by email, by WhatsApp, through the group form or through the agency form. That covers experiences without immediate online booking, groups, private services, and bookings made by agencies and operators on behalf of their clients.

They do not apply to bookings made on this site through the operator system, where you pay at the time and the cancellation policy is that operator’s — it is written on the experience page and that is the one that counts. The difference is not a formality: when you book with us on request, we are the ones holding your place with the operator, often months in advance.

2. Request, quote and confirmation

A request is not a booking. When we receive your request we check availability and send you a quote with the programme, the price and the date.

The booking is confirmed when we send you the written confirmation or the ticket. That is the document that counts: check the activity name, the date, the time, the number of participants and the meeting point.

3. Payment

Payment is due in full up to 14 days before the date of the service. For bookings made less than 14 days before the date, it is due on confirmation.

We accept bank transfer and card. While payment is outstanding beyond the deadline the booking may be released — we always warn you before doing so.

4. Cancellation by the client

Up to 14 days before the date of the service, cancellation is free and we refund everything you have paid, by the same means of payment you used and with nothing deducted — the processing fees on a refund are borne by us. Payment is a way of holding the place, not a penalty.

From 14 days onwards there is no refund, because by then the place is held with the operator and will not be sold again. Even so, we always try to release it: whatever we manage to release is refunded to you. This is a commitment to try, not a guarantee of outcome — releasing the place is the operator’s decision, not ours.

Cancellations must be sent in writing, by email, and take effect from the moment we receive them.

5. Changes to participants and dates

Up to 14 days before, the number of participants can be adjusted freely and the price follows. After that the confirmed amount stands, even if fewer people turn up — the missing place is still paid to the operator.

For private services and those priced per group, the price is for the group and not per person: within the participant limit stated in the quote, the number may vary without changing the amount.

Date changes must be requested with the same 14 days of notice and are subject to availability; requested later, they are treated as a cancellation.

6. If the activity is cancelled by us or by the operator

If the activity does not go ahead because of weather, safety, a breakdown or the minimum number of participants not being reached, we offer you an alternative date or a full refund of what you paid, by the same means of payment you used — whichever you prefer.

On outdoor activities, especially at sea, the decision on the day belongs to whoever operates it and is always taken on safety grounds.

7. Punctuality and no-shows

Please be at the meeting point at the time booked. A delay of more than 15 minutes may prevent you from taking part, because the activity leaves with the other participants, and in that case there is no refund.

Anyone who does not turn up, without having cancelled, is not entitled to a refund.

8. Liability

Experiences are operated by us or by partner companies identified in the quote. Running the activity and the decisions taken on the day belong to whoever operates it; our liability, as a licensed travel agency, is the one that follows from the applicable law.

We are not liable for delays, changes or cancellations caused by circumstances beyond our control. Nothing in these conditions excludes or limits liability for death or personal injury, for wilful misconduct or gross negligence, nor does it set aside the rights the law gives consumers.

9. Complaints and dispute resolution

If something goes wrong, tell us first — most situations are solved quickly when they are raised early. Write to us with the booking number and what happened.

The electronic Complaints Book is available to you at www.livroreclamacoes.pt. As a consumer, you may also use alternative dispute resolution: the body competent for our area is CIMAAL — the Algarve Consumer Dispute Information, Mediation and Arbitration Centre, at consumoalgarve.pt. Both links are also in the footer of this site, with the European Union’s list of dispute resolution bodies.

10. Governing law and jurisdiction

Portuguese law applies. Without prejudice to the rights the law gives consumers, in particular the possibility of bringing proceedings in the court of their own residence, the competent court is that of the district of Faro.

11. Version, and how to quote these conditions in packages

These are version 2026.1, dated 29 August 2026. Agencies and operators selling packages or itineraries that include our experiences may reproduce them in their own terms, stating the version. This page is the original: if the conditions change, the version number goes up and we notify anyone who has asked us for them, so that no itinerary already sold ends up stating something that is no longer true.

Anything not covered here is governed by our general Terms & Conditions.

12. Who answers for these conditions

Golden Sardines, Lda, company and registration no. 514133180, registered office at Rua Ramalho Ortigão, 8200-604 Albufeira, entered at Conservatória do Registo Predial e Comercial de Faro, share capital € 1.500,00. Licensed as a tourist entertainment agent (RNAAT 1319/2016) and as a travel and tourism agency (RNAVT 9292) — both registrations searchable in the Portuguese National Tourism Register. Contact: info@algarvemoments.pt · (+351) 964 933 799. We trade as Algarve Moments.

These details form part of these conditions. Anyone reproducing them in an itinerary or a proposal must reproduce these too: they identify who answers for what is written here, and a copy without them leaves the customer not knowing who they contracted with.